This Privacy Policy describes how SentinelSuite ("we", "our", or "the site") collects, uses, and protects personal information on our website (https://sentinel-suite.com and its subdomains).
1. Information We Collect
We may collect the following information:
- Name, email address, mailing address, country, and payment information entered at purchase or account registration (credit card details are processed by our payment provider).
- Domain information and license authentication data from sites where our plugins are installed, along with access logs.
- Cookies and usage data collected by Google Analytics, Google Search Console, Microsoft Clarity, and other advertising services.
- Account information obtained through Social Login (SSO) features, within the scope of authorization granted.
2. How We Use Your Information
Collected information is used for the following purposes:
- Providing products and services, managing licenses, and user support.
- Purchase confirmation, refund processing, and responding to inquiries.
- Announcements about new products and campaigns via email or other channels.
- Usage analytics, site improvement, and security enhancements.
- Disclosures and responses required by law.
3. Payment Information
Credit card information is neither stored nor processed on our servers. All transactions are handled through the secure payment systems of Stripe and PayPal.
Please review each provider's privacy policy:
4. Data Retention
User account information and purchase history are deleted upon account deletion request or after the legally required retention period has elapsed.
Log data and cookie data are promptly deleted or anonymized after their purpose has been fulfilled.
5. Sharing & Third-Party Disclosure
We do not share personal information with third parties except as required by law.
However, we may share information with the following types of service providers under appropriate agreements that prohibit any use beyond the specified purpose:
- Payment processing, email delivery, access analytics, and cloud infrastructure operations.
6. Cookies & Similar Technologies
We use analytics tools such as Google Analytics, Google Ads, and Microsoft Clarity. These services collect traffic data via cookies. You can disable cookies in your browser settings.
7. GDPR (EEA Users)
For users in the European Economic Area (EEA), we guarantee the following rights under GDPR:
- Right to access, rectify, or erase your personal data.
- Right to restrict processing or to object to it.
- Right to data portability.
To exercise these rights, please contact us via Section 10 below.
8. Security
We implement SSL/TLS encryption for all communications and maintain appropriate access controls and server monitoring. Technical data collected by our plugins is used solely for statistical analysis and bug diagnosis.
9. Social Login (SSO)
We may provide social login functionality via Google, GitHub, WordPress.com, or similar services in the future. Only information necessary for authentication will be collected and will not be used beyond identity verification and login processing.
10. Contact
For inquiries regarding the handling of personal information, please contact us at:
SentinelSuite Operations (Japan)
E-mail: support@sentinel-suite.com
Address: 7F Honmachi Minami Garden City, 3-6-1 Kitakuhojicho, Chuo-ku, Osaka 541-0057, Japan
11. Changes to This Policy
This Policy may be updated without prior notice due to changes in laws or services. The latest version will always be available on this page.
Enacted: November 11, 2025