Q. How do I contact support?
A. You can contact support through the Sentinel Suite support portal.
Contact Method
Use My Page → Support on Sentinel Suite to submit your request.
Support requests are typically answered within 1–2 business days.
Information to Include in Your Request
To help us assist you efficiently, please include the following information in your support request:
| Item | How to Find It |
|---|---|
| WordPress version | Admin → Dashboard → At a Glance |
| PHP version | Admin → Tools → Site Health → Info → Server |
| SentinelSecurity version | Admin → Plugins → SentinelSecurity |
| Theme name | Admin → Appearance → Themes |
| Error message | Screenshot or exact text |
| Steps to reproduce | Specific steps that trigger the issue |
Common Issue Solutions
Before contacting support, please also review the following documentation: