Q. How do I contact support?
A. The available support channels depend on your plan.
Free Version Users
Please reach out via the WordPress.org support forum. This is community-based support, but the development team monitors the forum regularly.
Pro Version Users
You can access priority email support from the My Page → Support section on Sentinel Suite. Pro support requests are typically answered within 1–2 business days.
Information to Include in Your Request
To help us assist you efficiently, please include the following information in your support request:
| Item | How to Find It |
|---|---|
| WordPress version | Admin → Dashboard → At a Glance |
| PHP version | Admin → Tools → Site Health → Info → Server |
| SentinelSecurity version | Admin → Plugins → SentinelSecurity |
| Theme name | Admin → Appearance → Themes |
| Error message | Screenshot or exact text |
| Steps to reproduce | Specific steps that trigger the issue |
Common Issue Solutions
Before contacting support, please also review the following documentation: